PRT Chargeback Desk Privacy Policy

Last updated: 23 October 2026. Applies to the Early Access version.

1. Provider and scope

PRT, Via Quaranta 45, 20139 Milano, Italy, provides PRT Chargeback Desk. Privacy enquiries: info@prtflow.com. This notice covers the app's operation in the Wix dashboard and related support requests. The PRTflow website has its own privacy notice.

2. What the app does

The app lets authorised site administrators view Wix Payments disputes and consult a general checklist for preparing evidence. This version does not upload evidence, accept disputes or submit a defence. Those actions remain in the merchant's payments dashboard.

3. Information processed

The app checks information associated with the current Wix site, app installation and subscription to determine access. It retrieves dispute records through Wix Payments and returns a limited selection of fields: dispute identifier, status, reason, amount, currency, deadline, stage, whether the dispute can be defended, and available action metadata. It displays the latest page of records and indicates when more records exist.

The current interface does not ask users to enter card details, customer addresses or evidence documents. Information voluntarily sent to PRT support, such as a sender's name, email address, message and screenshots, is processed to handle the request. Please avoid sending unnecessary customer information, payment credentials or full card details.

4. Purposes and roles

Information is used to verify authorised access and subscription entitlement, display requested dispute information, provide support and maintain the service. PRT acts as controller for merchant account and support information it processes for these purposes. The merchant remains responsible for its customer relationships and dispute responses. Wix also processes information in operating its platform and payments services under its applicable terms and privacy notice.

Where applicable, processing relies on providing the requested service or taking related steps before a contract, legitimate interests in operating and securing the service and responding to enquiries, or compliance with legal obligations.

5. Hosting, access and sharing

The app runs on Wix Blocks and uses Wix services. In the reviewed Early Access implementation, the app does not implement a separate dispute database, export dispute records to PRT servers, or send dispute data to advertising, analytics or AI providers. The backend limits the dispute web method to Wix administrator permissions and checks subscription entitlement before retrieving records; designated development sites are exempt from billing checks.

PRT does not sell dispute data or use it for advertising. Support information may be handled through PRT's support email service and disclosed when required by law. Authorised support or maintenance access is limited to what is needed for the relevant purpose.

6. Retention and uninstalling

Dispute records remain in Wix Payments. The app retrieves them for display and holds the displayed records in the active dashboard session; it does not create its own persistent dispute archive in the reviewed implementation. Wix may retain platform records and operational logs under its own policies. Support correspondence is retained for as long as needed to resolve the request, manage related service matters and meet applicable legal obligations.

Uninstalling stops future use of the app. It does not delete the merchant's records from Wix Payments or cancel retention obligations applying to separate support correspondence. Subscription cancellation and billing are managed through Wix.

7. Platform security and international processing

The app uses Wix authentication and authorisation mechanisms. Wix hosting, infrastructure security, subprocessors and international processing are governed by Wix's applicable arrangements. See the Wix Privacy Policy for details. This notice does not state that all Wix processing occurs exclusively in the European Economic Area.

8. Your choices and rights

You can stop using or uninstall the app, manage the subscription through Wix and contact PRT about information processed by PRT. Where applicable, you may request access, correction, erasure, restriction or portability of your personal information, or object to processing based on legitimate interests. You may also complain to a competent data protection authority, including the Italian Garante. Requests concerning the underlying merchant transaction or Wix Payments record should also be directed to the merchant or Wix, as appropriate.

9. Tracking and changes

The reviewed app code does not add advertising trackers or its own analytics events. Wix may use technologies needed to operate its dashboard under its policies. Material changes to this notice will be described on this page and brought to affected users' attention through an appropriate service notice or direct communication where required.